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- I cannot connect to the scanner function of the FS-1118MFP.
- How do I force KYOCERA equipment to print the Euro-symbol under SAP?
- How to use relais mail functionality of an exchange server with your FS-1118MFP
- The mail send to the manager is received but is not processed by the manager: why?
- I have made some “Application Links” in the viewer by myself, but they disappeared: why?
- The client has send some e mails to the manager, but they where never received by the manager, what went wrong?
- During KYOcount configuration I press the test button to check the mail server, the result is negative. I double checked the mail server address with the administrator and it’s correct. Can I still use this mail server?
- In one of the default views of KYOcount viewer we have a collumn called "Hostname". In that collumn I can see some, but not all host names. Why?
- When you open a report made by KYOcount in Adobe Acrobat, the reader is not showing the file name in menu "Window" - how can I solve this?
- I have followed the training course for KYOcount manager, I have read all FAQs, but I am still unable to make a successfull email communication between the client and the manager. What can be wrong or what else can I do?
- The manager is no longer receiving emails, and there are no events in KYOcount, what can be wrong?
- After the manager has collected the mails from the server, all emails are gone: why?
- When do I need to set "Identity / Account" in the client outgoing e-mail setting?
- Is the "Test"-button on the outgoing mail tab from the client also testing for Identity / Account?
- When I use the "Test..." button to check for an external mail server, I receive a negative or error reply - what is wrong?
- My incoming mails have a subject line “[SPAM] KYOcount system report” and are no longer collected by the manager. Where is the word [SPAM] coming from and how can I remove it from the subject line, to be able to collect emails by the manager again?
- Scan to FTP with FS-1118MFP (general)
- Standard Paper Tray for Fax Reports (general)
- Most applications are not able to open the TIFF file that I scanned. What is the reason?
- What is actually the difference between a local collect schedule and an outgoing e-mail schedule?
- Do we need an e-mail schedule when we don´t use the manager?
- There are two logging systems in KYOcount. Why?
- I have the following warning in the Windows event log: "Description: FileSourceManager: Deleted actual c:\program files\kyocera\kyocount\BaseDirectory\Values\ValuesMonthly.xml file (too small) using backup. What is wrong?
- From some clients I receive configuration updates every day, sometimes more than once a day. Why?
- Do we need a local collect setup if we don´t use reporting etc? We did setup a mail schedule for the manager.
- We want to install KYOcount on a new PC, can we keep the data?
- How can I switch of the sleep timer of a printer?
- Within Windows XP I cannot print from a DOS box, which kind of setting should I use?
- How can I update the firmware of an IB-21x printer network card?
- How can I update the firmware of an NS-30 scanner card?
- How can I update the firmware of an SB-110 printer network card?
- I cannot install a newer version of Scanner File Utility or update it. An error message tells me that Scanner File Utility is already running and that it should be closed before installation.
- Installation of some KYOsolutions goes very slow or is impossible - what is wrong with my system?
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