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With an output fleet that no longer matched the company’s growing reliance on digital documents, printing costs were spiralling out of control. Deloitte was looking for a solution that would increase management control over printing, streamline back office work processes, provide high-quality documents and reduce printing costs.
The company’s growth led to ad-hoc acquisitions of various different models of standalone copiers, printers, scanners & fax machines. This caused a significant over- or under-utilization of devices, expensive administration due to multiple invoices and payments from various service providers and difficulties in support for all the different models.
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The status quo saw a widely scattered and heterogeneous fleet with 10 different vendors, hundreds of different device types and more than 700 different toners. Until then, only the purchase price was an issue and not the equally important follow up costs. Furthermore, the environmental impact of the vast fleet was not considered either.
Individually used and locally administered output devices, decentral paper, toner and spare parts procurement used up unnecessary resources and made reliable and transparent budgeting impossible. Furthermore, scant security standards caused inadequate protection from abuse and infringements.
The New College Durham experienced significant problems with printer reliability and the cost of cartridges was spiralling to an unacceptable level. This was further worsened by the natural growth of the output environment, which put an ever greater burden on budgets and organisational efforts.
Employing more than 20,000 people in seven countries, this company was using many different brands of printers and MFPs. Having grown through takeovers, the company had to combine different IT infrastructures. Having grown through takeovers, the company had to combine different IT infrastructures.